516 day(s) ago

Casual Tech Support Assistant vacancy at Switch Themes

Negotiable salary

Remote worker location: Worldwide
English: Advanced, Upper Intermediate, Native Speaker
Experience: 1+ years
Employment: Full-time

Switch Themes

Australia, Melbourne
Switch gears + take your Shopify site to the next level.
Switch Themes builds themes exclusively for Shopify’s theme store. We’re a small but dedicated team based in Melbourne, Australia and Montreal, Canada. We love Shopify and seeing merchants grow online businesses through the use of our themes.

General overview of the role

Switch Themes builds themes exclusively for Shopify’s theme store.
We’re looking for a Casual Support Assistant who can improve the quality of our support across all our themes.

This is a casual role with an estimated 10-20 hours a week.

This is a remote position - but the candidate will be required to work hours that overlap the timezone of Melbourne, Australia.


You will be responsible for helping merchants that use our themes get the most out of them.
This includes:
Providing ongoing support to merchants by answering customer emails
Documenting questions, feature requests and bugs
Having expert knowledge on the themes we offer so you can recommend the best solutions to our merchants
Helping maintain and grow our Help Scout support centre with articles and tutorials
Assisting merchants with HTML/CSS customisations when necessary


Expert knowledge in the Shopify platform, especially setting up stores with the theme editor
Excellent written and verbal communication skills with a caring, polite and positive tone of voice
Basic knowledge of HTML, CSS, Java (knowledge of other programming languages a plus)
Language requirements: high level of English fluency (written and spoken)

Skills considered as a good plus

Strong web development skills (HTML, CSS and Java)
Experience in developing Shopify Themes
Extensive knowledge of Webpack and Java

Perks & Benefits

Work with a leading Shopify theme development company
Work from anywhere
Small team of 3-4 people
Great exposure to Shopify theme development and the theme store

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