21 day(s) ago

Content Producer

54,000 - 65,000 USD per Year


Worldwide
English: Advanced, Native Speaker
Experience: 1+ years
Employment: Full-time

HelpDocs

We help amazing companies & non-profits support their customers.
At HelpDocs we build documentation software that helps companies scale their customer support. We serve hundreds of millions of pages a month for companies of all sizes. From Fortune 100 companies down to fledgling 2-people-in-a-garden-shed startups (true story).

We're making knowledge bases (traditionally dull and unloved) into something you’ll actually want to update. One that helps customers find what they’re looking for. Ultimately that means happier customers and lower churn.

We're a fully remote, bootstrapped, profitable team that's growing fast. The vast majority of our growth so far has been organic. We grow by building a good product and writing interesting things.

Responsibilities

Write 1500+ word story-based blog posts about your experiences, customer support, startups, and remote life
Identify and act on opportunities to do partner marketing (e.g. guest posts, etc.)
Write research-driven guides and other long-form educational content to educate our users
Update our website copy to optimize for SEO and readability
Design and improve customer onboarding sequences
Keep our help documentation up to date in response to customer queries and new features
Create content for social media (including sourcing interesting articles to share)

As a member of a small team you'll also need to get stuck into things outside your wheelhouse. Here’s some examples of tasks you might be asked to do as part of your role:

Answering user queries by email
Creating short screencast and talking head videos
Run live video demos to explain the product in its entirety to prospective users

Requirements

You have a personality and you're not afraid to show it 🦄✨
You're fluent (like a native) in English and have excellent written and verbal communication skills.
You communicate thoughtfully and inclusively. You take what others say with positive intent. Even if you think they’re being an asshole.
You see diversity and inclusion as something to be celebrated. Something non-negotiable. That translates to the language you choose, your attitude towards other people, and to your deliverables at work.
You're not afraid of getting your hands dirty in different areas of the business
You thrive on direct feedback, positive and negative, and are constantly working to be the best you can be. You’re happy giving direct feedback too.
You're a self-starter. Working in the gray with a ton of uncertainty doesn't phase you.
You're happiest working remotely and have been doing so for at least a year
You have experience communicating asynchronously across timezones through tools like Twist, Threads, Slack, Zoom, etc.
You’re passionate about your work and customer-focused
You have access to rock-solid high speed internet and love showing your face on video calls with the team and customers
You want to treat HelpDocs as your full time role, you aren't currently studying, and you don’t want this as a side gig alongside another role or freelancing.
You have 1+ year(s) experience writing content professionally (ideally for a SaaS company)
You're excellent at turning complex ideas into simple words to explain to users
You're comfortable working with SEO tools like Ahrefs or Moz
You have a lot of ideas for content and have a passion for writing in general
You use inclusive language in your writing by default

Benefits

You have a personality and you're not afraid to show it 🦄✨
You're fluent (like a native) in English and have excellent written and verbal communication skills.
You communicate thoughtfully and inclusively. You take what others say with positive intent. Even if you think they’re being an asshole.
You see diversity and inclusion as something to be celebrated. Something non-negotiable. That translates to the language you choose, your attitude towards other people, and to your deliverables at work.
You're not afraid of getting your hands dirty in different areas of the business
You thrive on direct feedback, positive and negative, and are constantly working to be the best you can be. You’re happy giving direct feedback too.
You're a self-starter. Working in the gray with a ton of uncertainty doesn't phase you.
You're happiest working remotely and have been doing so for at least a year
You have experience communicating asynchronously across timezones through tools like Twist, Threads, Slack, Zoom, etc.
You’re passionate about your work and customer-focused
You have access to rock-solid high speed internet and love showing your face on video calls with the team and customers
You want to treat HelpDocs as your full time role, you aren't currently studying, and you don’t want this as a side gig alongside another role or freelancing.
You have 1+ year(s) experience writing content professionally (ideally for a SaaS company)
You're excellent at turning complex ideas into simple words to explain to users
You're comfortable working with SEO tools like Ahrefs or Moz
You have a lot of ideas for content and have a passion for writing in general
You use inclusive language in your writing by default

Other information

The range for this role is $54-65k per year. We don’t pay on location. We have bands based on experience. You’ll be retained as a full-time consultant and responsible for your own taxes.

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