357 day(s) ago

Customer and Product Support for Software Company vacancy at Reincubate

Negotiable salary


Remote worker location: United States, United Kingdom
English: Advanced, Upper Intermediate, Native Speaker
Experience: 3+ years
Employment: Full-time

Reincubate

Reincubate: the app data company
We research & build technology to access data from apps and app platforms.

Responsibilities

Handling customer enquiries over email, live chat and Twitter
Delighting and caring for our customers
First line problem diagnosis, resolution or escalation as appropriate
Second line support, offering an expert level of support for products
Assisting the engineering team with the testing of new releases (Product and iOS)
Ensuring customer interactions are referenceable
Relevant customer support KPI reporting

Requirements

Experience of energising support in a technical background environment
High interest iOS, and Apple user
Exceptional attention to detail
High organisational skills
Tenacious and good hearted approach to problem solving, especially helping others
Lean approach to their work
Experience of testing software professionally

How to apply?

To apply, please send a short summary of why you feel you would be well-suited to the role, and describe your previous relevant experience. We will set a test for the most appropriate candidates.
Before you apply, please check if any restrictions apply in terms of time zone or country.
This job has a geo-restriction in place: USA and UK only.

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