Customer Cloud Engineer

Responsibilities

Align roadmaps between customer needs and our engineering efforts
Deliver standardised cloud components starting from our standard stacks
Help customers use the technologies we deliver effectively.
Guide and support migrations of customers.
Consult customers on architecture, technology and best practices around cloud technologies, architectures and devops.
Participate in engineering efforts around the various cloud components that form our Reference Solutions. This recent blog post from our colleague Philip gives you an idea on we automate things.
Participate in shared operational duties like reactive first line support and 24/7 on-call rotations (on average 1 incident every 2 weeks).
Share knowledge and expertise in various forms like blog posts and occasional webinars.
Check out this video and this video to get an idea on how customers see us.

Requirements

For this role we're looking for experience on the following technologies. The more you know the better, the less you know the more you can learn.

Cloud: Amazon Web Services is our core provider for the moment, but are already exploring Azure and Google Cloud
Container platforms: AWS EKS, Kubernetes, (AWS ECS), Google Kubernetes and other container engines
Terraform
Knowledge on monitoring and observability
Go and other languages
CI/CD workflows and products
General Linux sysops skills
Database: DynamoDB, MySQL, PostgreSQL, Neo4J, MongoDB, ElasticSearch, Cassandra, etc

Skills considered as a good plus

It would be great if you identify yourself with one or more of the following skills, experience and qualities:

Excellent writing and knowledge sharing skills in English
Disciplined and self-organising so you know how and when to get your work done
Open personality with a growth mindset, both personally and professionally
Experience with software engineering, systems engineering and operations
Ability to keep pace in a constantly changing environment
Ability to debug complex systems
Absolute commitment to automation, documentation and standardization

Other information

Due to GDPR and the complexity involved with that, we unfortunately for now can only hire people within the European Union. Please do not apply if you live outside of the EU.
Depending on where you live this is either as an independent contractor or employee-contract position.