115 day(s) ago

Customer Success Manager

1,500 - 2,000 USD per Month


Russia
English: Advanced, Upper Intermediate, Native Speaker
Experience: 3+ years
Employment: Full-time

ElectroNeek

Moscow
Industry: Global RPA solution
- Top 50 Global RPA solution rated by Gartner, and we are the only Russian team who is on the list;
- Alumni of Y Combinator - the world-renowned startup accelerator program in California;
- Can swiftly automate routine, repetitive tasks which office workers do on a daily basis;
- Part of Microsoft for Startups and Nvidia Inception program ecosystems;
- Offices in San Francisco, New York, Moscow.

ElectroNeek manifesto: In the 21st century, not being obligated to do repetitive, routine tasks that can be automated is a basic worker’s right. Every worker deserves having a tool like ElectroNeek in their office.

We are looking for a Customer Success Manager to work both on the American and Russian markets. Work experience in B2B, IT/Saas, Success Manager is a plus. Don’t forget to mention it in your cover letter, please.

Responsibilities

Regular communications with the current platform`s customers
Help paid customers evaluating to highest plans
Escalate customer issues to responsible teams
Request new features of platform based on the customers' feedback
The product usage tracking
Monitoring the timely renewal of licenses
Work with documents, CRM and billing systems
Seeking for new opportunities with existing clients, developing up- and cross-sell leads

Requirements

Knowledge of English either as a native language or at a very high level and with good pronunciation
Proven corporate ethics knowledge - spoken and in the letters
Proven success in creating exceptional and impactful customer service experiences
Solid experience with CRM (Hubspot in our case) and MS Office
Billing systems - self-customizing setup for report and analytics
Highly organized when it comes to task tracking across multiple clients
Ability to establish and maintain customer relations

Benefits

You can work distantly from any place of the World (Slack)
A friendly team without formalities
5/2 schedule, 15:00 - 00:00 at Moscow time zone
Competitive salary without delays, stock option plan

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