Customer Support Specialist

CE Broker is the official CE tracking system for more than 1.7 million licensees nationwide. We work with more than 100 regulating boards. 214 professions are tracked in CE Broker.

Responsibilities

Answer customer live chats, emails, and phone calls
Provide delightful customer service through casual, unscripted conversations
Provide customer feedback and data to internal teams across the company
Maintain detailed product knowledge to engage in consumer education and support sales efforts
Write internal documentation and tutorials

Requirements

Has a Bachelor s degree
Writes in a clear and concise manner
Enjoys teaching others and explaining technical concepts
Has patience to listen and grasp what customers are trying to accomplish
Is a continuous learner
Pays high attention to detail
Knows how to communicate and help
Previous contact center experience
Has a reliable broadband internet connection (minimum 3 mb upload, 18 mb download required) with ethernet connection capability.
Has a cool talent like break dancing or opera singing because that would be fun to see.