Data and Ops Analyst vacancy at TaxJar
We know sales tax isn't fun for anyone, so we're determined to ease the burden with an exceptional customer experience. To do that, we have to start internally. At TaxJar, we aim to provide the same incredible quality of life for our team members as we do for our customers by creating a professional, unique, and extraordinary place to work.
We’re fast-growing, fully-distributed, talented, driven, and love what we do. We live all across the US, working from our homes, coworking spaces, coffee shops — even a boat! We have many different backgrounds and lifestyles, and everything we do is guided by our core values. We recruit from a varied pool of candidates, as we believe that a diverse team can create better solutions for our customers.
Become an expert on all things TaxJar when it comes to our Support and AutoFile offerings and the tools to help scale our globalCustomer Experience Team (CXT), which is a combination of Customer Support and AutoFile.
Partner cross functionally with Customer Support, AutoFile, Product, Data/Operations, Development and others to build a long lasting, scalable metrics/KPI system
Improve old and establish new metrics to drive performance, efficiency, and effectiveness
Create and iterate upon various capacity planning models, in collaboration with Finance and the Innovation Group (Product, Development, CXT)
Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful! Imposter syndrome is common, but we’d love to hear from you. So please don’t hesitate to apply, even if you don’t check every box on this list!
High business acumen and deep curiosity about the business and the Customer Experience team operations in particular
Strong analytical and problem-solving abilities
Experience with, or track record of learning various data tools & languages quickly: SQL, Excel, BI tools
Self starter, require very little guidance to explore, examine and execute
Excellent communication skills; ability to summarize and synthesize complex data sets into actionable insights for team leads
Competency and enthusiasm for emerging technologies
Highly collaborative approach to analysis and data-driven recommendation / decision-making
Willing to work on a highly demanding, results-oriented team that also makes a point of not taking themselves too seriously
Skills considered as a good plus
An understanding of customer support, particularly support automation and self-service
Knowledge of Salesforce, Amplitude, Tableau, Snowflake, and Segment
Experience working with TaxJar’s products
Experience working with sales tax and/or ecommerce sellers
Experience working, building, and scaling community forums and help centers
Perks & Benefits
Excellent health, vision and dental benefits
Flexible vacation policy
Home office stipend
Equity in a profitable company
2x year all-company in person retreats (fully paid for by us of course)
Mandatory Birthday holiday!
12 week paid parental leave
Monthly perks reimbursement for things like Netflix, Amazon Prime, your gym membership, home internet and more.
TaxJar is a human-first company.
People are accepted and free to be who they are.
We embrace that diversity, equity, inclusion and belonging are essential sources of creativity and innovation that bring a richness of thinking and experience to the work that is celebrated at TaxJar. Simply put, we care. We will always put people - our team and our customers - first, by supporting our people to do their best work building products our customers love.
Our formula is simple. We believe we have an elevated level of responsibility in everything we do. This means we empower our team to do the right thing for each other and for our customers, and we do the right thing, even when it's harder. We’ve built a team based on trust, that endeavors to maximize our team members’ individual talents so our workplace creates a sense of meaning and belonging for everyone.