31 day(s) ago

Database Backend Support

Negotiable salary


Remote worker location: Worldwide
English: Advanced, Upper Intermediate, Native Speaker
Experience: 3+ years
Employment: Part-time

SafetyWing

SafetyWing (YC w2018) is building a global social safety net. We currently offer a global health insurance, and a global travel medical insurance for remote workers and digital nomads.

Responsibilities

We are looking for a person for the role of Database and Backend Support, who will work with technical support, database administration and related tasks. This is a fully remote position.

In the technical part of the role you will assist our backend engineers in writing queries and providing various information to members of the team, as well as helping with troubleshooting any issues that might come up. You should have experience with MySQL and ideally have some programming experience in Java. You do not have to be an experienced programmer, but if you have some familiarity and are willing and eager to learn more that would definitely be a plus.

You will also be working closely with our customer service team, and function as a liaison between our tech team and the technical side of our customer service team. This will consist of defining best practice, answering questions, but also from time to time work directly with customers and our insurance partners to solve technical issues.

As you will help to provide data to the organization and our management team in particular, we are looking for someone who wants to understand our value chain and the value drivers in our business. Some familiarity with data analytics, business economics and proficiency in Microsoft Excel/Google Sheets is preferable.

This will be a part-time position from the beginning. However, for the right person this is definitely a position where you can grow and take on more challenges and responsibilities.

Requirements

Experience with MySQL
Some programming experience, (Java preferably) or at least a willingness to learn
Quick learner and able to solve problems autonomously
Being service-minded and pleasant to work with
Excellent communication skills in English
Attention to detail

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