Lead Technical Support Specialist

IT2G

Responsibilities

Communication with the users;
Assistance to users in resolving issues regarding work in the system and technical issues
Work with user requests and complaints;
Interaction with responsible persons of the customer on behalf of the company;
Updating the knowledge base of technical support for the project;
Analytics and diagnostics for solving typical and atypical calls and
preparing requests for external services and development;
Conducting business correspondence with related organizations;
Interaction with developers on testing issues;
Basic knowledge of Windows and Linux operating systems, database management systems, virtualization systems;
Import / export data using UI and SQL queries;
Development and support of reporting from the Database;
Search and problem solving using SQL queries;
Automation of tasks using scripting programming languages.

Requirements

Knowledge of Windows and / or Linux servers at the level of a confident user;
Strong knowledge of SQL, the ability to work in the SQL client;
Possession of MS Office programs (Excel, MS Visio, Word);
Experience with application registration systems;
Skills in writing user instructions (text and video);
Technical literacy;
Communication skills with users, perseverance when working with calls;
Ability to work with large volumes of information, analytical mindset and a systematic approach to solving problems.

Skills considered as a good plus

Knowledge of scripting programming languages (bash, python, etc.);
Database Administration Skills;
Skills of working with monitoring systems (Zabbix);
Experience in automated log analysis (for example, Kibana);