88 day(s) ago

Localization Operations Manager

Negotiable Salary


Western Europe, United States
English: Advanced, Native Speaker
Experience: 3+ years
Employment: Full-time

Crawford Group

San Jose
Company size: Company at the growth stage (from 51 to 300 employees)
Industry: Marketing programs
We help clients create custom success strategies, execute top-notch marketing programs – we let them put the focus back on their work – taking it off marketing logistics, so they can focus on day-to-day responsibilities. They appreciate that. Meanwhile, the members of our workforce can expect us to support them in their professional development and place them in engaging, satisfying positions that make the most of their time and talents. So everyone wins.

General overview of the project(s)

Crawford Group (www.crawfordgroup.com) is seeking a Localization Operations Manager (LOM) for a client of ours. The qualified Localization Operations Manager will be a key member of the Marketing Operations and Enablement team, will provide assistance developing and maintaining the client's Central Marketing’s localization program. The ideal candidate will possess meticulous project management skills, a service-centric mindset, and familiarity with enterprise marketing localization practices and technology. The LOM will report to the MOPsE Senior Marketing Manager – Content Operations and will focus primarily in supporting the development and optimization of the Central Marketing’s Localization program and will drive projects to support.

The Marketing Operations and Enablement team is a service-driven organization dedicated to the success of the global marketing teams. The team strives to make better marketing possible – and easy – through innovative technology solutions, well-defined processes, and personal service. The LOM will be focused on upholding the team’s vision, working cross-functionally, and taking initiative to identify new opportunities and propose solutions to bring localized content/assets to market faster and efficiently.

Responsibilities

Help develop Central Marketing’s localization program for all marketing assets/content
Define roles and responsibilities across multiple cross-functional teams
Develop and optimize process and workflow
Identify localization best practices for various types of content
Communicate and guide change management through documentation and training
Develop and deploy linguistic assets including style guides, glossaries, and terminology
Direct up-leveled support requests to vendor’s support team and follow through to resolution
Own and complete independent technical projects as assigned
Coordinate reporting tasks and program service performance reviews
Stay up-to-date on latest solution best practices and related internal processes
Develop and maintain strong business partner, and cross-functional relationships
Maintain close relationship and alignment with Marketing Operations, Creative Services, Integrated Marketing and IT peers

Requirements

4-year college degree, preferably in Marketing, Business, or a related area
3-5 years proven success managing enterprise marketing technology tools and concepts, specifically localization tools
Experience using SDL and/or Workfront a plus
Proven success utilizing metrics and reporting to support teams and drive decisions
Experience working with cross-functional teams, global and regional marketing groups and IT
Track record of outstanding service to internal clients
Ability to think creatively to solve problems, taking initiative when necessary
Outstanding program/project management skills
Must enjoy working in a fast-paced environment
Meticulous attention to detail
Excellent organizational, communication, editing and presentation skills
Customer-service oriented, personable, positive attitude, and empathetic
Experience with enterprise marketing technology and concepts
Location: Remote

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