49 day(s) ago

Localization Program Manager

Negotiable Salary


Eastern Europe, Western Europe
English: Advanced, Native Speaker
Experience: 7+ years
Employment: Full-time

Larsen Globalization

London
Larsen Globalization was founded in 2000 by Inger Larsen in London, UK. Having worked in localization throughout her career, when she decided to set up as a consultant (and have another baby), recruitment assignments were by far the most popular. This developed into a very successful and enjoyable business. Coming at it from a hiring manager’s perspective, the core values of attention to the individual candidates and focus on cultural fit with the companies, have proven a recipe for success.

Over time she added wonderful partners, with the same values and backgrounds from the localization industry, to cover the Americas and APAC in addition to Europe. Together, this group covers a worldwide market.

Responsibilities

Leading, motivating and developing teams of focused committed project managers
Resource planning skills to ensure that the team is structured to meet both planned and unplanned peaks in demand for services
Client satisfaction ownership
Setting goals and performance management process for all team members;
Working closely with the Sales, Solutions Architect & Localisation Manager to ensure the successful onboarding of new business opportunities
Ensuring that all projects being managed by the team are delivered on time and within budget in accordance with client requirements
Being the ultimate point of escalation for the client in addressing and resolving any issues that arise during any project
Identification of new client opportunities and input into proposals
Reporting on the health of the program
Reporting on the stability and growth potential of the program
Driving continuous process improvement and establish standards of excellence within and across the operations team
Use of business intelligence, quality & productivity metrics for continuous improvement
Facilitating effective communication between all stakeholders
Continually working with Supply Chain Management in planning and monitoring the supply of external resources to meet the client’s requirements

Requirements

Extensive experience working in Localisation (10 years or more)
Proven project management expertise (7 years)
Experience managing distributed and remote teams
Excellent financial, communication, interpersonal and customer service skills
Ability to problem solve and think strategically in a deadline-driven environment
Proven ability to deliver superior customer service at all times
Familiarity with a dynamic fast turnaround project management office would be a distinct advantage
Team player with proven leadership qualities
Knowledge of localization tools, TMS systems, workflow and content management systems, spreadsheets and reporting tools will be essential