29 day(s) ago

Operations Coordinator

Negotiable Salary


United States
English: Advanced, Upper Intermediate, Native Speaker
Experience: 3+ years
Employment: Full-time

WebPunch

Denver
We are a culture that believes in families and enjoying life.

WebPunch is a client experience company that focuses on franchising and multi-location businesses. Our passion is helping our clients better understand their customers’ experiences by utilizing the latest in NPS surveys and reputation management software. We're proud to also offer a low-touch solution for our clients by providing services like review responses, employee-based surveys, and soon, video feedback.

Responsibilities

+Manage and organize Salesforce
+Work with client and employee database
+Accounting - primarily accounts receivable
+Generate reports for WebPunch internally and for our clients
+Help manage day-to-day tasks and collaborating within various WebPunch teams
+Occasionally lead weekly Huddles (our office meeting)
+Help on-board new clients
+Manage inbound emails and phone calls
+Other operational tasks such as managing and organizing Google Drive
+Planning and organizing various conventions
+Send care packages to clients
+Managing travel plans (when we can finally travel!)
+Daily team meetings and client meetings

Requirements

+Salesforce
+GSuite
+Xcel
+Amazing communication
+Very organized
+Able to talk to stakeholders
+Good at processes and not overcomplicate
+Problem solver and a thinker; comes up with new ideas and solutions, process-oriented
+Able to work independently and figure things out without too much supervision (of course training WebPunch will provide plenty of training)
+Warm and Friendly
+Knows how to treat customers with white-glove service

We need someone who is technology savvy (really important), who is positive (we have an amazing team and don’t want to disrupt this with any naysayers), someone who loves customer service, has an attitude of learning, and willingness to do whatever it takes to get the job done. It will take someone that has excellent communication skills (including writing and grammar), and someone who has a lot of compassion. Does this sound like you? Then come join our team!

Benefits

+We offer 28 days of paid vacation
+Time off to celebrate your birthday
+Regular lunches at some of Denver’s best restaurants
+Zestful credits that allow you to get the perks that would mean the most to you (debit card where team members can award you for excellent work. You can apply to a gym membership, travel, daycare, Starbucks, or whatever you want)
+Health Insurance

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