QA Manual Engineer vacancy at Chili Piper
Chili Piper helps businesses help their buyers.
People interested in your business typically have to wait hours or days after filling out a form. Not anymore. Our intelligent assistant offers them a simple way to book a meeting or start a phone call immediately upon form submission.
Unlike the traditional method of inbound lead management, Chili Piper uses smart rules to qualify and distribute leads to the right reps in real time. Our software also allows companies to automate opportunity distribution from their SDR’s to their AE’s, and book meetings from their marketing campaigns and live events.
Companies like Square, Twilio, DiscoverOrg, SalesLoft, and SiriusDecisions use Chili Piper to create an amazing experience for their leads, and in return experience higher conversions for their business.
Chili Piper is focused on helping Businesses help their Buyers - building a new category we call Buyer Enablement.
General overview of the role
We are seeking an expert quality engineer that works closely with engineers to ensure the highest quality models and oversees releases for best customer experience.
This position is responsible for features quality and release. Daily work involves understanding customer usage, being part of feature design development, creating test plans, executing test plans and reporting to stakeholders.
You will need to learn and understand our product at a high level of detail and coordinate with developers and the business team in the execution.
Lead software test projects
Design, develop, execute, and maintain manual tests and test data
Reviewing and analyzing results of test cases and exercises
Analyze failures and collaborate with Software Engineers to ensure root cause is investigated
Drive efficiencies to improve process and technical implementations Preparing documentation summarizing test results and providing clear status reports
Communicating with developers on and business team clients on specific application issues
Prioritizing QA issues and facilitate issue resolution
Working with product or project managers to establish timing and ensure timely completion of QA elements
Work in close collaboration with software developers and other test engineers to produce high quality products
Developing and maintain QA guidelines and process documentation
Minimum 2 years QA experience on web applications in multi-application production environments
Experience with more than one types of testing, for example, regression testing, ad hoc testing, feature testing, security testing, user interface testing, integration testing, performance testing, and/or user acceptance testing, etc
Excellent communication skills, both oral and written
Strong problem solving and root cause analysis skills
These skills are a not required but are a plus:
BA/BS degree or equivalent work experience
Ability and willingness to look into code bases outside ones direct responsibility to identify potential failure points
Extensive experience with the Agile methodology and frequent releases
Experience in multi-platform testing and multi-browser testing
Experience with quality assurance metrics and reporting
Experience in running and maintaining automated tests
Experience with database queries
Experience in working with logging systems
Skills considered as a good plus
Passion for Chili Piper Values of Help, Innovate, Have Fun
Thrive in a fast pace environment with ability to prioritize and multi-task on the fly
Resourcefulness, creativity and strategic thinking for troubleshooting problems
Self motivated and self-directed; Fast learner
Strong English communication and documentation skills
Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently
Strong attention to detail and documentation
Comfortable in supporting and working with global customers across many time zones
Perks & Benefits
Freedom and flexibility. We’re a 100% distributed team working from around the world. Our team members can work from wherever they want in the world, as long as they show up on our weekly all hands meeting on Zoom.
Solve interesting problems. The software landscape has exploded. There are dozens of solutions for each problem. We want to be different. We come up with new angles on existing problems or invent better solutions to help companies with their sales and marketing. Then we turn these ideas into beautiful, smart software.
Autonomy and ownership. Working on a distributed team means you don’t have someone micromanaging you or looking over your shoulder to make sure you’re getting things done. We’re a team of do-ers who take full ownership for their results.
Be helpful. Our first value as a company is help. Help our customers be successful. Help our prospects get the right information and make the right decision whether or not it includes our products. Help our team members reach their full potential.
Company Offered 401k Plan
Generous Health, Dental, and Vision Insurance
WeWork membership so you can work from anywhere
Any equipment/software/tech that you need to do your job