Remote Customer Support Specialist (Technical Support)
We're building a culture at HubSpot where amazing people (like you) can do their best work. If you're ready to grow your career and help millions of organizations grow better, you've come to the right place.
General overview of the role
As a Remote Customer Support Specialist, you will provide a helping hand to our Customers who are growing their business with HubSpot. Our team delivers a human and consultative support experience through creative, technical problem-solving and a thorough knowledge of how the HubSpot software works.
Work 100% remotely to partner with our customers and effectively resolve issues through phone (primary channel), email, and chat.
Maintain comprehensive knowledge of HubSpot to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
Collaborate with account managers or sales teams to identify opportunities for existing customers to use more services
Provide support & guidance to marketers, salespeople, and service professionals across our customer base that use the HubSpot software
Help customers navigate a variety of tools & features within HubSpot
Communicate thoughtful, customized solutions that help customers move forward and grow their business
Show composure, resilience, and flexibility as customer needs evolve and case volume changes.
Possess technical aptitude or familiarity with software concepts
Are interested in building technical knowledge around APIs, HTML, & CSS
Have demonstrated experience in customer service and are passionate about the customer experience
Can autonomously troubleshoot and further investigate to fix a problem
Adapt quickly to changing priorities and customer needs
Have remote experience or an ability to be self-sufficient and autonomous to meet goals in a remote setting