42 day(s) ago

Remote Support Engineer (Remote, Part-Time) vacancy at TinyPilot

Negotiable salary


Remote worker location: Worldwide
English: Advanced, Upper Intermediate, Native Speaker
Experience: 1+ years
Employment: Contract

TinyPilot

TinyPilot makes open-source IT management devices. We're bootstrapped and growing steadily.

The team includes a sole founder, two developers, two staff members who handle fulfillment, and one other support engineer.

Michael Lynch, TinyPilot's founder, is a former Google and Microsoft employee. He now focuses full-time on TinyPilot and writes about software and entrepreneurship stuff on his blog.

Description of the job

You'll help customers use TinyPilot's software and hardware products. Your typical tasks will include:
  • Assist users who request support in TinyPilot's Help Forum.
  • Assist users who email TinyPilot's support email.
  • Add and maintain support articles.
  • Create tutorials for customers (like this one).
The time commitment is 10-20 hours per week.

Compensation

$40/hr (USD)

Location

Remote

Perks

  • Fully remote work
  • Flexible hours
  • Minimal meetings (once a month check-ins)
  • No on-call rotation
  • Free TinyPilot Voyager 2
  • Work with a growing, bootstrapped startup

Requirements

  • Strong written English
  • Comfort with the Linux OS
  • Comfort with common UNIX utilities (e.g., grep, curl, apt)
  • At least two hours of overlap with TinyPilot's working hours (9am-6pm, New York time zone)

Nice-to-haves

  • Experience using a Raspberry Pi
  • Experience writing bash scripts
  • Experience using HelpScout

Hiring process

  1. Complete an application form.
  2. If you're a good match, I'll send you a list a of three actual support requests TinyPilot has received, and you'll draft responses.
    • This should take 30-60 minutes.
  3. If your sample answers are strong, I'll make you an offer to work on a trial basis at full pay.
    • If I decide not to move forward with your application, I'll still provide constructive feedback about the answers you provided.
  4. After a few weeks, we decide whether to continue working together long-term.
Michael Lynch, TinyPilot's founder reads every application personally.

If you take the time to write me a note about this specific position, I'll send you an individualized note back, even if I decide not to move forward with your application.

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