685 day(s) ago

Site Reliability Engineer vacancy at Zendesk

Negotiable salary

Remote worker location: United States
English: Advanced, Upper Intermediate, Native Speaker
Experience: 3+ years
Employment: Full-time


United States, New York
Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk, we encourage growth, innovation and believe in giving back to the communities we call home.


Satisfy your curiosity by digging deep into distributed systems to fully understand how they work and how to improve their resiliency and reliability.
Troubleshoot, firefight, and stabilize service incidents when they occur.
Perform incident analysis to gather findings and identify follow-up actions that lead to more reliable products.
Help implement reliability proven practices like circuit breakers, retries, caching strategies by partnering with teams or coding it up yourself and submitting a pull request.


Experience in a Software, Infrastructure, Systems, and/or Site Reliability Engineering role
A successful track record of troubleshooting distributed systems during service incidents while remaining level-headed
Knowledge of Kubernetes, NGINX, and networking
Experience in a software development environment
A strong curiosity for the unknown and not stopping until you have a solid understanding
An understanding of what makes up the incident lifecycle

Similar Jobs