197 day(s) ago

Software Engineer, Support vacancy at Slab

Negotiable salary


Remote worker location: Worldwide
English: Advanced, Upper Intermediate, Native Speaker
Experience: 3+ years
Employment: Full-time

Slab

Slab's mission is to make the workplace a source of learning and purpose.

About us

At Slab, we are on a mission to make the workplace a source of learning and purpose. We believe that writing is the best way for teams to retain and share knowledge. Since the beginning, we've been fanatically focused on building the best knowledge base for every team.

As an engineering team, we deeply care about solving our users' pain points as well as our engineering quality. We thrive on learning from each other. Our team has been globally remote from the start, so we have the infrastructure to support flexible work arrangements.

Our backend team is responsible for the core of our Elixir-based system providing APIs for both our frontend and our clients. You will architect, implement, and scale crucial components, such as our real-time collaboration service and integration service, to fulfill our users' needs.

We are backed by top-tier investors, including Matrix Partners, CRV, and NEA. Today, Slab is trusted by thousands of teams, such as Asana, Vox Media, and Vevo.

Description of the job

Responsibilities
• Set up our new customers for success by maintaining our content migration tools
• Help our customers achieve their goals through mass data manipulation
• Improve our product quality by investigating and fixing product issues
• Provide technical advice to our most valuable customers directly
• Foster and grow the Quill open source project by managing issues
Sound like you?
• You have very strong technical problem-solving skills. You are a good listener, and you can distill true problems from customer descriptions. You can pinpoint the root cause with minimal customer involvement and provide reasonable workarounds after troubleshooting.
• You are deeply empathic for customer needs. You go for the extra mile when helping others. You can accurately answer their questions while setting the right expectations.
• You have a strong engineering background. You are proficient with HTML/CSS/JavaScript, and you have advanced knowledge regarding web technology.
• You can accurately, safely, and effectively perform manual data operations and write scripts for automation. You are proficient with SQL.
• You are passionate and curious about Slab's product. You dig deep into the software you use and understand all functionalities it offers.
• You are organized, self-managed, and self-motivated. You thrive on prioritizing and executing with minimal oversight.
What We Value
 Stay lean - We strive for the greatest possible impact with the fewest number of employees. We empower our teammates with the most leveraged tools and efficient processes.
 Default to open - We encourage and nurture open exchanges of knowledge and ideas — while acting with respect and regard for each other.
 Think rigorously - We act and execute after careful thought and examination of known information, while acknowledging the risks we accept in its absence.
 Say no - We aim to deliver exceptionally high value in a small set of focus areas. We willingly abstain from good ideas to give only the most promising paths the attention they deserve.
 The best prevails - Whether an idea or an individual, the best will rise to the top at Slab. Ideas we pursue can come from anywhere, and individuals gain responsibilities due to outperformance.
 Global optimization - We believe that our mission — to make the workplace a source of learning and purpose — is the ultimate priority, above any single project, team, or individual.
Compensation and Benefits
• Flexible work arrangements
• Medical, dental, and vision insurance
• 7-year option exercise window
• $5k desk setup of your choice
Slab is an equal opportunity employer. We welcome people of diverse backgrounds, experiences, and perspectives.

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