8 day(s) ago

Solutions Architect

Negotiable Salary


Worldwide
English: Advanced, Upper Intermediate, Native Speaker
Experience: 5+ years
Employment: Full-time

Coder

Company size: Company at the growth stage (from 51 to 300 employees)
Powering the future of software development. Coder brings pre-configured, remote dev environments to the modern enterprise.

General overview of the project(s)

A Solutions Architect will be responsible for a lot of important business and technical functions at Coder. They will engage directly with customers during the pre-sales and post-sales motions by providing product demos, giving deployment guidance, managing the customer lifecycle to ensure Coder is successfully deployed into the customer’s environment, keeping technical documentation up to date, and being the direct technical point of contact to handle customer issues during the post deployment maintenance / upgrade delivery phase.

The role requires great interpersonal and technical skills in order to successfully manage the customer lifecycle. A background as a software developer or DevOps engineer with hands on experience using Kubernetes, Docker, and IaaS providers is a requirement for the position as our product is highly dependent on these technologies.

Responsibilities

Conceptualize and communicate how Coder’s product can create value for prospective customers
Design and deliver product presentations/demonstrations based on customer assessment
Perform customer on-boarding, periodic reviews, and proactively alert customers of any impending issues
Demonstrate an in-depth understanding of the company products, functions, features, and benefits
Predict issues/concerns and ability to elevate them to the appropriate point of contact and managing to a swift resolution
Enhance the support of technical assistance for customers on all aspects of Coder’s products
Technologies you will be working with on a daily basis: Kubernetes, Docker, and Helm
Updating product docs, writing how-to guides, statements of work for contracts, etc

Requirements

Hands on experience with Kubernetes, Docker, and a deep understanding of Linux
Background as a Developer
5+ years of technical sales experience, preferably with a start up
Results oriented, resourceful problem-solver, comfortable working in a demanding, fast-paced, high growth technical environment
Customer focus (internal and external) with a strong customer service mentality
Strong background with cloud based services and products
Able to make effective presentations or demonstrations in time-constrained situations
Ability to work under pressure and work on multiple projects

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