6 day(s) ago

Solutions Engineer

Negotiable Salary


Worldwide
English: Advanced, Upper Intermediate, Native Speaker
Experience: 3+ years
Employment: Full-time

Blend Labs

Blend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, and other leading financial institutions to increase customer acquisition, improve productivity, and accelerate the delivery of any banking product across every channel. We process more than $3 billion in mortgages and consumer loans daily, helping millions of consumers get into homes and gain access to the capital they need to lead better lives.

Responsibilities

Continuously expand your knowledge of your product line(s) and industry use cases
Always deliver exceptional customer service
Partner with Relationship Managers and Customer Success Managers proactively to identify opportunities for expansion within your product line(s) and lead the customer evaluation process
Demonstrate product functionality for customers, Blend teams, and other stakeholders, discovering and documenting information and addressing all questions and concerns along the way
Accurately communicate all technical specifications, product/project prerequisites, and integration requirements
Collaborate and strategize with the product, engineering, design, product marketing, and business development teams supporting your product line to increase product utilization; identify new market opportunities and product use cases, relay this feedback to the relevant stakeholders, and drive these opportunities with Blend’s customers
Report internally on market trends, success stories, and common issues/complaints you are seeing within your area of focus
Be a team player and prioritize progress over staying in your lane

Requirements

4+ years in a similar client-facing role (sales engineering, consulting, implementation, customer success) at an enterprise software company
World-class communication and demonstration skills; experience and confidence providing information and illustrating clear value propositions to highly skilled audiences ranging from on the ground individual contributors up to C-level executives
Experience and comfort with discussing API frameworks and RESTful integrations
Curiosity and a drive to learn something new each day that you can apply back to your work or your team’s work; you’re constantly looking for opportunities to grow

Benefits

Meaningful equity and a 401(k) plan
Comprehensive health benefits
Wellness benefits covering a variety of wellness activities, gym memberships, fitness classes and more
Daily meal stipend for non-regularly remote employees during COVID-19 (and lunch, dinner,snacks, and Pizza Fridays provided in offices outside of COVID-19)
Weekly mindfulness meditation class
Weekly remote company all-hands
4 months of paid parental or personal leave
Flexible work schedule, with open vacation policy and companywide mental health days during COVID-19
Work from home office set up stipend and internet stipend during COVID-19

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