Solutions Engineer (Contractor)

Grand Rounds is a new kind of healthcare company. Founded in 2011, the company is on a mission to raise the standard of healthcare for everyone, everywhere. The Grand Rounds team goes above and beyond to connect and guide people to the highest quality healthcare available for themselves and their loved ones. Grand Rounds creates products and services that give people the best possible healthcare experience. Named a 2019 Best Place to Work by Glassdoor and Rock Health’s 2018 Fastest Growing Company, Grand Rounds works with inspiring employers and doctors to empower them to be the change agents we need to make our shared vision a reality.

General overview of the role

We're seeking a Solutions Engineer to join our growing Solutions Engineering team. At Grand Rounds, Solutions Engineers are:
the technical leads for launching new Grand Rounds Services and ensuring customers’ success on the Grand Rounds platform
experts in seeing around corners, rapidly identifying and resolving Customer enablement challenges before they degrade Grand Rounds Services

Responsibilities

Lead the technical delivery of Grand Round Services for new and existing Customers
Assure the quality of newly provisioned Grand Rounds Services and data collections
Leverage SaaS expertise to assist Care Operations Managers in the planning of technical milestones for concurrent Customer Implementation projects
Identify technical dependencies, data dependencies and roadblocks to mitigate risks and ensure the successful completion of Customer Implementation projects
Champion high quality data within Grand Rounds, with Grand Rounds Customers and with Grand Rounds Partners via the rigorous identification of data quality issues and gaps

Requirements

Experience with delivering SaaS solutions in complex environments; those with competing priorities and conflicting demands
2+ years of relevant experience in software development, SaaS delivery, professional services or technical consulting
Genuine enthusiasm for working directly with Customers; effective Customer-facing communication skills
Ability to produce new back office tooling and support tooling throughout multiple phases of enhancement; solution delivery on salesforce or AWS is an advantage
Hands-on experience with programming languages (Python, APEX), database technologies and ETL solutions
Experience in full web technology stack (HTTP, HTML, JavaScript, CSS, Web Services)
Experience working in health technology or the healthcare industry is a plus
Established pattern of success when working from home
B.S. or M.S. in Computer Science or equivalent degree or experience
This position will be a remote, work from home position