Support Engineer vacancy at Buildkite
Buildkite is a platform for running fast, secure, and scalable continuous integration pipelines on your own infrastructure.
Assist customers via email, in Slack, the Buildkite Forum or jump on a zoom call
Troubleshoot and isolate a customer issue, and work on a fix either yourself or with the help of Engineering
Find creative answers by diving deeply into customer questions.
Work proactively to help our customers by creating/maintaining plugins and developing customer facing tooling solutions
Help the docs team improve product documentation
Share knowledge by writing knowledge base articles and by interacting with the Product and Marketing teams
Build support best practices
Strong bash skills and hands on experience with CI/CD and Docker
An interest and broad understanding of developer tooling
Experience with technologies such as AWS, GCP, Azure, Terraform, Kubernetes, etc..
Strong problem-solving and troubleshooting skills
Excellent written and verbal English language skills, and prefer to speak plainly and personally
A love of working with people, are empathetic and enjoy solving problems
Experience in customer facing roles
Timezone: PST ±2 hours. We're aiming to increase our support coverage and ensure some overlap with our support lead.
Hours: Full time
Role Type: Permanent
How to apply?
We don't require a resume with your application. Instead, we've put together 3 questions designed to give you insight into the skills you'll use in the role and to help you work out if it's the right role for you. We're hopeful these 3 questions will take you approximately the same amount of time as a traditional resume and cover letter application process. To find the questions, go here and click the 'Start Your Application' button https://app.beapplied.com/apply/jcaprw5diu
If you have any questions or if you'd like to find out more about working at Buildkite, please email email@example.com