17 day(s) ago

Support Engineer vacancy at Pinata

Negotiable salary

Remote worker location: Worldwide
English: Advanced, Upper Intermediate, Native Speaker
Experience: 3+ years
Employment: Full-time


Pinata is creating a world where people can own the experience of creating and distributing content. We’re looking for someone to take ownership of customer issues reported and seeing problems through to resolution. This may include researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. In addition, you will be expected to follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Description of the job


    • Research and identify solutions to software and hardware issues
    • Diagnose and troubleshoot technical issues, including account setup and network configuration
    • Track issues through to resolution
    • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
    • Provide prompt and accurate feedback to community manager
    • Ensure all issues are properly logged
    • Prioritize and manage several open issues at one time
    • Follow up with community manager to ensure is resolved after deploying bug fix
    • Document technical knowledge in the form of notes and manuals


    • Strong technical expertise in modern web development framework, toolsets, and development methodology
    • Experience building Rest APIs using Node.js and Express
    • Experience working with SQL databases like PostgreSQL and NoSQL like MongoDB
    • Experience building with ReactJS
    • Knowledge of Docker, Cloudflare, AWS, and other cloud technologies
    • Understanding of TypeScript
    • Must be located in North or South America
What you get:
Ability to work remotely anywhere
Competitive salary
Health benefits including dental & vision
Unlimited paid time off
Professional Development Stipend
18 weeks Maternity + Paternity Leave
Equity for every FT salaried employee
Who we are:
Pinata Technologies, Inc. is building the tools and infrastructure for a more free and empowering Web3 generation through IPFS. Our vision is to foster a sense of place for every creator on the internet that is uniquely theirs. Our fully remote team comprises engineers and designers, builders and creators, and overall kind humans with big dreams. We believe in a culture that fosters honesty and teamwork, laughter and trust, and our work is meaningful and challenging in the best ways every day. 
Check us out at About Us | Pinata
Pinata is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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