Support & Operations Manager

ContentFly (YC W21) is building the future of content creation & AI-generated content, enabling companies of all sizes to programmatically outsource their content creation and copywriting. We're well funded, profitable, and growing quickly.

Responsibilities

As a Support & Operations Manager here at ContentFly you'll own front line interaction across our channels and manage our marketplace operations.

Respond to in-bound live chat conversations from Leads, Customers, and Writers
Answer support questions and debug platform problems
Deploy various customer outbound campaigns to drive education and usage of ContentFly offerings
Manage our marketplace operations to ensure timely and high quality service
Identify trends, patterns, issues and share with relevant teams at ContentFly
Improve the recruitment process for Writers
Run various other process improvement / customer experience initiatives

Requirements

1+ years experience in a customer support, operations or other customer-focused role at a software company
Fluent in written English
Experience with SaaS and/or marketplace technology companies is a bonus