System Administrator, IT Operations
Surviving in today’s business world often boils down to your ability to adapt rapidly to change — something that’s not always possible with an in-house IT infrastructure. For two decades, we’ve been helping businesses around the world increase agility and trim IT costs by hosting their email and collaboration environments in the cloud. By relieving both channel partners and end-user organizations from the burden of managing infrastructure and software, we make it easier for them to focus on improving user experience and growing their business.
Today, more than 40,000 customers in over 100 countries are working more productively. This is the result of the added value we build into our complete, enterprise-grade cloud solutions such as Hosted Exchange, Office 365, Dynamics 365, SharePoint hosting and Lync, as well as our proprietary online backup solution and our high-performance cloud servers.
General overview of the role
Our team goal is to fix our clients' complex technical IT issues. You will contribute to this goal by being in charge of our environment for our night shift. More specifically, you will participate in maintaining the platform, monitoring services and managing incidents. Succeeding in this role implies offering reliable and efficient services to our business partners. To do so, you will collaborate with the Cloud infrastructure and services, software development and technical support teams.
Provide advanced support and resolve incidents escalated by the Technical Support Team
Investigate root causes of problems to determine how we can improve our various environments
Manage monitoring, updating and reporting tools
Work with the projects team to optimize and improve our environments
Ensure the security and compliance of our technological environments
Help the team automate processes and scripts related to the deployment and configuration of our applications
DEC in Computer Science or equivalent experience
Available for our night shift: 00:30 AM to 9:30 AM EDT
Minimum 3 years of experience in Systems Administration
Solid expertise in troubleshooting, and automation
Proven expertise in Microsoft and Linux Systems Management
Professional skills in English and French
Experience in one or several of the following technologies and systems will be considered an asset:
Microsoft Exchange Server 2013, 2016 et 2019
Scripting and automation using PowerShell
Microsoft SQL server management
Clustered and high availability environments
You are autonomous and enjoy continually learning new technologies or services.