Technical Support Engineer vacancy at Checkly
General overview of the role
We are looking for an engineering-minded colleague to join our fast-growing, early-stage startup as our first Support Engineer. You will talk to developers who rely on Checkly to ensure the stability of their webapps and APIs for their end-users. This is crucial and we want to support them the best we can.
You will be responsible for addressing their complex problems and making sure they have a great user experience. As part of that process, you will also contribute, edit and update our technical documentation.
We are starting to build out our support organization, and you will have the chance to shape the processes and grow into a leadership position over time.
This is an excellent opportunity to join an early-stage company and directly contribute to our customers' success. This will help us do what we love most: building the best active monitoring service for modern DevOps teams.
We are seeking diverse candidates. All genders, races, and sexual identities are encouraged to apply! If you don’t check all of the boxes below but think you’d be a great fit, please apply! We want to talk to you!
Become an expert in Checkly and the monitoring & testing domain
Be the first point of contact for inbound customer requests
Investigate and reproduce issues
Work closely with the product and engineering teams on guiding the product’s direction
Set and own support-related metrics, ie CSAT
Own the feedback process between our customers and the Checkly team
Contribute to our technical documentation
Help built a first-class support organization
Exceptionally empathetic and love working with customers and enjoy solving problems
A technical support expert and have 3+ years experience working in a customer-facing role
Experienced with how to read, write and debug Node.js and Java code and you have a solid understanding of how HTTP works
Self-directed and love taking charge of processes
Fluent in English and are comfortable spending your day communicating with coworkers and customers in English
Quick to pick up on new stuff and enjoy the process of learning new things
Located in CEST -3/+3
Skills considered as a good plus
Worked with the Puppeteer and Playwright frameworks
Experience hiring and managing support engineers
Experience with (REST) APIs and Chrome Dev Tools
Hands-on experience in test automation
Experience working remotely in a distributed team
Perks & Benefits
Flexible work hours
An open, healthy workplace we all can enjoy and grow
Work with the latest technologies
Modern laptop and equipment provided