Technical Support Manager

Wish

Responsibilities

Analyze, troubleshoot and diagnose technical issues reported by partners and merchants
Interact with partners, and merchants via online conferencing, chat, or email to solve web services platform API technical integration issues
Properly escalate unresolved issues to appropriate internal teams
Frequently liaison with external and internal partner engineers teaching and learning to improve the existing workflows and to invent better implementations of business workflows
Prepare accurate and timely reports
Work with Product and Business teams to enhance the Wish Merchant platform

Requirements

Strong aptitude for debugging web services API issues
Experience working with relational datastores such as MySQL, Postgresql, Hive or equivalent
Experience using web services API debugging tools like curl, Postman, web developer tools or equivalent.
Excellent written and verbal communication skills
Demonstrable track record of collaborating between engineers and non-engineers

Skills considered as a good plus

Bachelor’s degree or equivalent
Experience with eCommerce, inventory management, order fulfillment, and sales channel management
Prior experience working with customers
Familiarity in developing scripts using bash, Python, PHP or equivalent languages is preferred
Ability to develop tableau dashboards

Other information

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.