Technical support specialist vacancy at Red Lab
Ensuring efficient operation of services.
Filling the internal knowledge base and knowledge base for clients.
Management of junior technical support specialists
Maintaining the SLA level in accordance with the requirements.
Providing support for internal and external clients on requests received through various channels
Higher / incomplete higher / secondary specialized education (technical)
Experience on a similar or comparable in content (composition of functions)
PC at the level of a confident user;
PC hardware, peripherals and office equipment;
Skills of consulting regarding technical issues of clients / users;
Methods for finding and detecting malfunctions in the equipment, software;
Fundamentals of administration of computer systems Windows / Windows Server, Linux (console);
Basics of web technologies (http, developer tools in the browser), database and API operation;
Methods of support for installation / configuration / maintenance of equipment and software;
Ability to work with basic tools (VPN, Kibana, Grafana, New Relic) or with identical ones;
Engineer's manuals provided by the developers of the supported infocommunication systems and / or their components;
User manuals provided by the developers of the supported infocommunication systems and / or their components;
Technical characteristics and architecture of the supported infocommunication systems and / or their components;
Operating systems used in the supported infocommunication systems and / or their components;
English at the level of reading technical documentation;
Methods for analyzing and localizing the problem at various levels, methods for finding a workaround and being able to work with technical documentation;
Regulations for the interaction of employees of the technical support department with other structural divisions of the company (if not, develop);
Priority regulations for tasks to be solved (if not, develop)