Technical support specialist vacancy at Clickio

Clickio is an international IT company specializing in working with large web sites. We act as a technology partner for our clients - we provide them with our own platform for work, various tools and services, as well as provide consulting support. Our task is to improve the operation of sites, allow them to meet the basic requirements and quality standards, as well as take traffic monetization to a new level, using advanced Programmatic practices and technologies.

Responsibilities

Processing requests coming to HelpDesk (Jira)
Performing tasks for restarting sites and setting up ad units
Identification and elimination of problems in the operation of advertising codes
Analysis of statistics, identification of anomalies, localization and elimination of problems
System monitoring, solution and escalation of emerging problems
Moderation of sites and advertisements

Requirements

General understanding of the architecture of WEB-applications
Good knowledge of HTML + CSS (be able to quickly find an error on a page or choose the correct and accurate selector)
Basic knowledge of JS (be able to understand the simplest JS codes)
High level of responsibility and independence
Good analytical skills
Good communication skills
English level - not lower than Upper Intermediate

Skills considered as a good plus

Full-time remote work experience
Experience in the tech support
Experience in the field of online advertising / knowledge of RTB technologies, Header Bidding, Programmatic
Experience with Google Ads, Google AdManager, YAN, AdFox and other ad networks